PURCHASES AND PAYMENTS
Unless otherwise stated, all products and services are priced in Canadian (CAD) dollars.
Rates for products and services are subject to change without notice.
Unless otherwise agreed upon by both parties, all consultations are scheduled – and all products are paid for – online, and in advance.
RESCHEDULING AND CANCELLATIONS
Unless otherwise agreed to, all consultations will occur either by phone or online. If you wish to schedule an in-person appointment, you agree to inquire prior to scheduling your appointment as to Angela's availability, and to permit discussion and arrangement for any applicable travel fees. Changing appointment "type" (i.e. phone to online to in-person) after that appointment has been confirmed is not currently supported. A confirmed appointment cancelled by you due to a failure to properly inquire as to availability and travel fees may be subject to administration and cancellation fees as described herein.
Clients scheduling an appointment will receive a confirmation email upon receipt of payment. Assuming time permits, a reminder email is sent 48 hours in advance of the appointment, and a final reminder email one (1) hour prior to the scheduled time.
If you do not receive a confirmation email within an hour of scheduling your appointment, you are to contact us immediately through our contact page to let us know. Kindly include your name, appointment type, date, and time.
An appointment may be rescheduled without charge by you with a minimum 36 hours notice. A rescheduling made with less than 36 hours notice may incur a $25 administration fee*.
A maximum of two (2) re-schedulings by you per appointment will be permitted, with the third occasion being treated as a cancellation. Cancellation fees may apply, as described herein.
Re-schedulings are currently limited to time and date only. "Upgrades" or alterations to scheduled appointments (e.g. changing from a 40 min appointment to a 60 min appointment, or from an In-Studio to an Onilne session) are unavailable at this time.
A confirmed appointment may be cancelled by you with a full refund, less a $25 administration fee*, with a minimum 36 hours notice.
Any appointment cancelled by you with less than 36 hours notice is subject to a 50% cancellation fee*.
Any appointment cancelled by you with less than 1 hours notice is subject to a 100% cancellation fee*.
Any rescheduling and/or cancellation must be done by through the email and calendar notification(s) you receive (links will be found at the bottom of the notifications). Communications made by other means (e.g. separate email or via the contact page) cannot be relied upon for the purposes of rescheduling or cancellation.
Any misrepresentation made during the solicitation of a product or service (e.g. providing a fake or inauthentic photo) may, at the sole discretion of Elements & Insights, be treated as a cancellation and subject to a 100% administration, restocking, or cancellation fee.
Aggressive, threatening, confrontational, or other unduly disruptive behaviour during a service will, at our sole discretion, result in the immediate termination of that service. If in-studio, you will be required to immediately vacate the premises. A refund will be issued for any unused time remaining, to a maximum of 50% of the amount paid by you.
Circumstances may require us to re-schedule or cancel an appointment with short notice. In the event of such a cancellation, payments made for that service will be fully refunded, and gift cards/certificates and credits used will be "reloaded" in kind – cancellations made with respect to a "misrepresentation" referred to in paragraph 11 (above) notwithstanding.
*GST will be applied were applicable. Members in good standing exempt.
REFUNDS
Unless explicitly stated otherwise (e.g. the Cancellation Policy), consultations and other services are offerend on a non-refundable basis.
Due to the nature of digital products, no refunds will be offered on those items at this time. All sales are considered final.
